Visit us at Ciudad de Guatemala. Lirios II de Cayala. Edificio C, Oficina 5. Zona 16.

Frequently Asked Questions

Please read our FAQ before sending us a message.

There are lots of online stores out there, why are we different? Because We care about your aquarium! 

Note * We do not have a physical store and the address in cayala is exclusive to receive the ICP-OES tests.

We aim to keep our guarantee policy simple.  When it comes to guarantees we try to do what’s right and help you out.  If it’s our fault we fix it, if it’s your fault we try to do what’s right. If your returning an item because the product was damaged during shipping, doesn’t work or something is wrong with the item we will replace the item at no cost to you.

  • Guarantee must be requested and pre-approved over e-mail via compras@miarrecife.com.
  • Refunds and returns ARE NOT ALLOWED.

 

miarrecife.com accepts all major credit cards, PayPal, and financing through VisaNet (only for Guatemala). We do not accept checks or money orders as a form of payment. We do not accept any type of payment via email or Live Chat.

Website Security – Our entire website is HTTPS.  That means even your browsing history is encrypted.  We take your security serisouly and don’t mess around.

Our payment system is plugged directly into PayPal Credit Services so your credit card information is never in danger, we don’t even know your credit card number when you order.  We don’t keep any credit card info on file, not in a database, any system or anything.  We couldn’t even recharge your card if we wanted to.  Paypal Credit Services Learn More .

One of the most important things about buying gear online is to buy from an Authorized Dealer.  Authorized dealers are carefully selected based on their commitment to customer service and knowledge of various products. Only products purchased from an authorized dealer carry a FULL MANUFACTURER WARRANTY. 

 TRITON –  Premium Partner – https://www.triton.de/en/corporate/distributor-map/

We Ship FAST!

The Average Transit Time for our  Shipping program is 2 days.  Order from us, trust us to get your stuff AS FAST AS POSIBLE.  All Orders placed before 1 PM Guatemalan time ship Same Day.  Meaning your order will actually work the same day as your order.  

Prices may vary depending on your location.

 

Send us an email